Payouts are processed on a T+7 business day cycle after order completion and no active return/dispute window. Settlements are credited to your registered bank account. If you don't receive payment within 10 business days, please email vendor-support@mytownza.com with your order IDs.
My product listing was removed. What should I do?
Listings are removed if they violate TownZa's product policy, contain inaccurate information, or are reported by customers. You will receive an email notification. Review the reason, correct the listing, and resubmit for approval. For disputes, email us with the product ID.
How do I update my bank account for payouts?
Bank account changes require KYC re-verification for security. Please email vendor-support@mytownza.com with your registered email, new bank details, and a cancelled cheque. Changes are processed within 3 business days.
How do I reactivate a deactivated account?
Email us at vendor-support@mytownza.com from your registered email address with the subject line "Account Reactivation Request". Our team will verify your identity and reactivate your account within 2 business days.
A customer raised a false return request. What can I do?
You can raise a dispute within 48 hours of the return request by emailing us with the order ID, photos of the shipped product, and your delivery confirmation. Our disputes team reviews all cases within 5 business days and makes a final decision.